Booking Conditions for No. 8 The Square
No 8 The Square - Booking Conditions
In these Booking Conditions, 'we', 'us' , 'our' and ‘the Owner’ means David & Michael Hilditch 'You' and 'your' mean the person making the booking (the “party leader”) and all members of the holiday rental party who have been accepted by the Owner (this includes anyone who is added or substituted at a later date.
In these Booking Conditions, unless the context otherwise requires, words in the singular shall include the plural and vice versa.
These Booking Conditions set out the basis of your contract with the Owner. Be aware that nothing in these Booking Conditions affects your normal statutory rights.
Before booking the cottage, please read these Booking Conditions carefully and all the other information relevant to your booking. The owners reserve the right to change or amend these terms and condition at any time without notice.
1. Your Booking
By making the booking, the party leader confirms that he/she and all other party members agree that the booking is subject to these Booking Conditions. The party leader is responsible for making all payments due to us. The party leader is ultimately responsible for the actions or negligence of all persons within their party. Your booking is made as a consumer and you agree that no liability can be accepted by the Owner for any expenses, costs, losses, claims or other sums of any description which relate to any business, howsoever suffered or incurred by you.
2. Prices, Payment and Deposit
When you book No 8 The Square no contract exists until you have paid a 30% deposit and you have received booking confirmation. Payment is accepted either by cheque, bank transfer or by credit or debit card. Please be aware that paying by credit card attracts a 3% surcharge. There is no charge for paying via debit card. The contract is subject to these booking conditions.
The balance of your total booking will be requested from you via online invoice. Full payment of the balance invoice must be received by the Owner no less than 4 weeks before your arrival date at the property. If you book less than 4 weeks before your arrival date, payment of your total booking cost is due straight away.
The owner may change the advertised prices of No 8 The Square at any time without notice. The booking cost will be confirmed at the time of booking acceptance and is fixed, and no reduction will be offered if the prices change after the booking has been accepted. No increase will be requested either, should the prices increase.
Any charges for international/ foreign currency transfers must be paid by you as we will only except payment in pounds sterling.
3. Cancellation Policy
If any payment due in relation to your booking is not received 4 weeks before the booking start date and at least 2 reminders have been issued, notice may be given via email or post of the cancellation of the holiday in which case no deposit refund will be possible. In the event that a booking is cancelled after the balance payment has been made no refund will be given unless the property is re-let for the period that has been cancelled. If we manage to re-let the property, we will reimburse you the portion of your booking that has been re- let minus a £25 admin fee.
The Owner does not expect to have to make any changes to your booking, but very occasionally problems occur and bookings have to be changed or cancelled. If this does happen, the Owner will contact the party leader (by telephone where reasonably possible in the case of a significant change or cancellation, minor changes will be notified by post) as soon as is reasonably practical, and refund all sums of money paid by you, and we shall be under no further obligation or liability in this respect.
4. Damage / Breakages
You are responsible to the Owner for the actual costs of any damage, loss and breakages, weather caused by you and/or any members of your party, and the Owner can require payment from you to cover any such costs. However, minor damages or breakages will not normally be charged at the discretion of the owner. You should advise us immediately of any breakage or damage during the letting period. We reserve the right to invoice you for any damage or like for like replacements costs and repairs caused during the stay and legal action will be pursued in the event of non payment.
5. Your arrival at No 8 The Square
You can arrive at No 8 The Square any time after 3pm on the start date of your booking and you must leave by 10am on your departure date. These times must be adhered to, to enable us to maintain our full service standards. Should you request an earlier arrival or a later departure, we will do our best to accommodate this, providing we do not have ‘back to back’ bookings. Please contact us to discuss your individual requirements. On arrival you will find a welcome pack which you must read which provide essential information about the cottage and its feature/equipment.
6. Provision of Keys
Keys must be collected and returned as per your arrival instructions.
7. Use of the property
The booking is for the purpose of those people whose names appear on the booking form and the maximum number of persons allowed at the property is 6 and MUST NOT be exceeded without our prior consent. If the maximum number of persons is exceeded without prior consent, we have the right to revoke the booking without issuing a refund and also to ask all persons to vacate the property immediately. Only the persons whose names are on the booking form are allowed to stay in the property.
No parties are to be held within the house or grounds without our permission. Use of fireworks outside the property is not permitted at anytime.
We do not normally accept bookings of young people or single sex parties of more than 4 without prior agreement and we also reserve the right to refuse or revoke and bookings from parties which may in our opinion be unsuitable for the property. However should you have a specific requirement, please contact us to discuss and we may be able to accommodate you.
8. Care of the Property
You and all members of your party agree both to keep the property and all furnishings, fixtures and fittings and effects clean and tidy and to leave the property in a similar condition as you found it upon your arrival. You and all members of your party further agree not to use the property for any commercial purpose, including without limitation assigning or subletting it or otherwise allowing anyone to occupy it who has not previously received consent from the Owner.
You must ensure that nothing happens which may be a nuisance or inconvenience to the occupiers of neighbouring properties or adversely affect any insurance of the property.
We ask that you show consideration to the inhabitants of neighbouring properties and that you keep noise to a minimum, especially late at night or early in the morning.
All windows and doors must be secured or locked as appropriate, when the property is unattended and at the end of your stay.
9. Children and Safety Advice
You must accept responsibility for the safety of any children in your party. Your own cots and high chairs and other baby equipment can be used at the property.
Our property has no fixed stair gates and we will not be responsible for any accidents. We advise you supervise children at all times. When using the log burner, the fire guard provided must be used at all time whilst children are staying in the property.
Due nature age and character of the property there are low doorways, low beams and low ceilings which you must take great care (especially in the dark) to familiarise yourself with.
10. Right of Access
You must allow the Owner and any representative of the Owner (including workmen) access to the property at any reasonable time during your stay at the property, however we will endeavour to carry out all repairs and maintenance outside of the letting period, and we will seek to minimise any disruption to you during your stay.
11. No Smoking Policy
No 8 The Square is a strictly non smoking environment. If you smoke outside please remove all butts.
12. Use of Complimentary Toiletries and cleaning materials
Whilst every effort has been made to ensure the above products are hypo-allergenic, use of these products is at your own risk and we cannot accept responsibility for any adverse reaction.
13. Log Burner
The Log burner must not be left unattended whilst it is burning. You must not burn any other materials/items other than logs or morning sticks.
You must always allow time for the fire to die down before:
• retiring for the evening or
• leaving the cottage unattended.
Ash must only be placed in the tin box provided and not placed into the wheelie bin. Children must not be left unsupervised in the lounge whilst the log burner is lit and the fire guard provided must be used at all times whilst children are in the property. The vent in the flu must always be opened before opening the door to add logs.
The log burner must only be operated as stated on the guideline/instructions mounted next to the fireplace and must only be operated by a competent person, not under the influence of alcohol/drugs.
14. Pets
We do not allow any pets to stay or visit No 8 The Square.
15. Website and Advertising Information
We try our best to ensure the accuracy, (written and verbal,) of the property, the village and local amenity details. All information on the website, on a third-party website and provided in email or verbal communications is given in good faith and is believed to be correct at the time of writing or otherwise communicated. However we cannot be held responsible for changes beyond our control which may become known after writing and going to press. We cannot accept liability for happenings outside our reasonable control such as the breakdown of domestic appliances, wiring, heating, plumbing, interference from neighbouring buildings works, temporary invasion of pests, damage resulting from exceptional weather conditions.
16. Broadband Internet Access
Broadband internet access is offered on a complimentary basis and is not guaranteed to always be available or at the speed you may be used to. You are not permitted to download large files such as films or games and your use of the internet is conditional upon it being used for legal purposes only.
17. Complaints
Every effort has been made to ensure that you have an enjoyable and memorable stay. If, however, you have any cause for complaint the Owner is anxious that remedial action is taken without delay. It is essential that you contact the Owner or his/her representative immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless the Owner is notified promptly.
Complaints which are not reported immediately will not be entertained subsequently and certainly not after the end of the rental period. No correspondence will be entered into in respect of complaints made on departure or after the Client's return home.
18. Data Protection Act 1998 and Privacy Policy
For the purposes of the Data Protection Act 1998, the owner is the sole data controller of all personal data provided to the Owners by customers and prospective customers. In order to process your booking the Owners needs to collect certain personal details from you, for example names and addresses of party members, payment details, special requirements. The Owners also needs to process and store your personal details for their own administration, market analyses and operational reviews. All details you give to the Owners at any time will be kept, but only names, contact details and any booking preferences will be used for marketing purposes unless you are informed otherwise when you provide the information.
If you do not wish to receive any or all of the communications set out in this Section, then please let the Owners know as soon as possible by telephone, letter, e-mail or fax. The Owners are entitled to assume that you do not object to being communicated with unless you have indicated otherwise either at the time you gave your details to the Owners or subsequently
Except where expressly permitted by the Data Protection Act 1998, the Owners will only deal with the personal details you give to it as set out above unless you agree otherwise.
19. Liability
The Owners shall have no liability for any death or personal injury unless, in the case of the Owners, it results from the Owner’s negligence or that of any employee of the Owners (providing they were at the time acting in the course of the terms of their employment). You must take all necessary steps to safeguard your personal property. No liability is accepted by the Owners in respect of loss or damage to , such personal property except, in the case of the Owners, where the damage or loss is caused by the negligence of the Owners or that of any employee of the Owner (providing they were at the time acting in the course of their employment).
